Cancellations, Returns, & Refunds
Non-Defective Return Policy
If you would like to exchange or return non-defective products, they must be returned in the same packaging, unwashed, unused, tags on, and in re-sellable condition. Items must have been purchased within 7 days of the date of purchase and be accompanied by a Your Little Dove invoice slip. Pre-order items must be within 7 days of the shipment date. Shipping costs are the responsibility of the customer. Refunds will be made in the same form of payment used to make the purchase. See refund policy above.
Defective Return Policy
Receipt verification and photos will be required when submitting a return for any defective/damaged product. Monetary refunds on defective products will not be allowed. The product must be covered under the manufacturer's warranty and you may be referred to the manufacture directly to place your warranty claim if applicable. Product not under warranty or those that do not have proof of purchase will not be approved for a return.
Order Cancellations are subject to a 30% restocking fee for Soor Ploom.